EXCHANGES AND RETURNS
Your comfort and safety come first. If you are unsure about size or compression, message us on WhatsApp before ordering. Do not size down to create stronger compression. If you are recovering from surgery, choose and wear compression only as advised by your surgeon or healthcare professional.
Hygiene policy
Compression garments are worn in close contact with the skin. For hygiene and safety, we do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, colour preference, or any item that has been worn, tried on against bare skin, washed, altered, damaged after delivery, or returned without its original tags and packaging.
When you can request a review
Please contact us if the item arrived defective, damaged, incomplete, different from your confirmed order, or materially different from its product description. Your rights under applicable UAE consumer law are not limited by this policy.
How to request a review
- Contact us promptly on WhatsApp at +971 52 907 7111 or email servicioalcliente@fajasmariae.ae.
- Share your order number and clear photos showing the item, packaging, labels, and the issue.
- Keep the item unworn, unwashed, unaltered, with all tags and original packaging, until our team provides return instructions.
- Do not send an item back before receiving return authorisation and the correct UAE return address.
Assessment and remedy
Every eligible request is reviewed. If a defect, damage, missing item, or fulfilment error is confirmed, we will provide the appropriate remedy in accordance with applicable UAE law. This may include replacement, exchange, repair where appropriate, or a refund. Approved refunds are issued to the original payment method where possible; bank or payment-provider processing times may apply.
Before you order
For size help, send us your waist, hip, and—where relevant—bust measurements, plus the product style you are considering. We can explain fit and compression options, but we cannot replace medical advice.
